Senior Technical Business Analyst

Remote
Full Time
Client Services and Delivery
Experienced
Overview
Seeking a Senior Technical Business Analyst to lead complex initiatives that bridge business needs and technical solutions. This role requires strong experience with enterprise systems, particularly ServiceNow Nuvolo, along with a solid understanding of asset management, maintenance management, and supply chain operations. Experience supporting or working within the Department of Veterans Affairs environment is highly preferred.
Key Responsibilities
  • Partner with stakeholders to gather, analyze, and document business and technical requirements.
  • Translate business needs into functional and technical specifications for development teams.
  • Lead process improvement initiatives across asset management, maintenance management, and supply chain systems.
  • Facilitate workshops, stakeholder interviews, and requirements validation sessions.
  • Collaborate with cross-functional teams including IT, operations, and vendors.
  • Partner closely with product development teams to refine requirements, support solution design, and align deliverables with business objectives.
  • Work with application testing teams to validate requirements, review test cases, and support defect triage and resolution.
  • Ensure compliance with applicable VA standards, policies, and regulatory requirements.
  • Support system integration and implementation efforts across enterprise platforms.
  • Develop test plans, coordinate user acceptance testing, and support successful solution implementation.
  • Provide ongoing support, documentation, and end-user training.
Required Qualifications
  • Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
  • 5+ years of experience as a Technical Business Analyst or in a similar role.
  • Hands-on experience with the ServiceNow Nuvolo application.
  • Strong knowledge of asset management and/or maintenance management systems.
  • Experience working with supply chain systems and processes.
  • Familiarity with Department of Veterans Affairs systems, processes, or projects.
  • Experience working within Agile SAFe environments.
  • Ability to obtain and maintain a Public Trust clearance.
  • Strong analytical, problem-solving, and communication skills.
  • Experience with system integrations and data analysis.
Preferred Qualifications
  • Experience in healthcare or government environments.
  • Knowledge of ITIL or similar frameworks.
  • Experience with Agile or hybrid project methodologies.
  • Lean Six Sigma or other process improvement certification preferred.
  • Agile SAFe certification preferred.
  • Experience using Jira for backlog management, tracking, and reporting.
  • Technical background with APIs, data mapping, or system architecture.
Key Competencies
  • Stakeholder engagement and communication
  • Requirements elicitation and documentation
  • Process optimization
  • Technical acumen and systems thinking
  • Attention to detail and organizational skills
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